Tuesday, December 19, 2017

Business Management Papers Help

Business and Management Question – Case Study 1: Stuxnet

Write a four to five (4-5) page paper in which you:

Analyze the level of security requirements between industrial systems and consumer devices such as desktop computers. Address if they should be the same or different.
Analyze the anatomy of Stuxnet and how it was able to damage Iran’s SCADA systems.
Evaluate the lessons that were learned from Stuxnet about the vulnerability of Iran’s SCADA systems. Suggest how the attacks could have been prevented.
Provide five (5) guidelines that should be used to reduce a network’s attack surface for industrial control systems.

Business and Management Question – HMGT 372 6383 Legal and Ethical Issues in Health Care (2172)- Assignment 1

Assignment #1: Management Tools for Health Care Organizations to Comply with Patient’s Legal Rights (12.5 points)
Instructions
From the list below, choose one topic and identify two specific legal obligations that a specific health service organization has to its patients and then write a paper discussing all the areas listed in the outline following this subject list. Include a cover page and a list of references at the end of the paper. Paper will be double spaced and be approximately 4-5 pages in 12 point New Times Roman font.

The Genetic Information Nondiscrimination Act (GINA)
Elder abuse Mandatory Reporting
Child abuse Mandatory Reporting
HIV Mandatory Reporting
The False Claims Act- the civil penalties
TB Mandatory Reporting
Proper treatment of environmental hazards.
Medical error-Critical Incident
False credentials of health care personnel
Medical Charting violations
Violation of HIPAA – confidentiality
Failure to treat patients in a timely manner
Failure to maintain required Staffing ratios
Patient Choice and treatment consent
Note: Outline: Must use the underlined headings from the outline below in your paper and the paper must be in narrative form not outline or bullet format. 5% penalty deducted from paper if underlined headings not used in your paper.

1. Official Title of the Law or Laws:

State the official title of the federal and/or state law, the statute and section number. Must be either a federal statute or state statute and you must cite both if applicable. Thus if there is both a federal and state law that covers your subject picked then you must cite both. Do not assume that there is just a federal and or state law. In most cases there is both a federal and state law. You must use the laws cited in this section throughout the rest of the paper.

Health Care Organization’s Obligations to meet Patients’ Legal Rights:
Describe in detail two specific legal obligations, required by the federal and or state law, that a health care organization owes to its patients. Include the specific law citation that describes the patient’s rights. Use in-text citations for all statistical references.

Consequences for Non-Compliance:
First, discuss in general the civil and criminal consequences from either the federal and or state law. List the two legal obligations from the previous section, then discuss two (2) specific consequences from the federal and or state law, one consequence for each legal obligation, for the organizations’ non-compliance. Then for each consequence you must research and discuss one relevant real life case. In other words, you must discuss one (1) consequence for each legal obligation and have one real life researched case for each consequence. See outline below. Cases must be found via the internet or print media or from personal real life experiences. In other words, what would happen if the organization neglected to meet its obligations to its patients? Be specific. Provide the specific Federal and or state law citations to back up your claim of the consequences. Provide link to source of information.

1) Legal obligation 1

One specific consequence
One real life case
2) Legal obligation 2

One specific consequence
One real life case
Health Service Organization Management Actions to meet Legal Obligations for Patients’ Rights:
Describe in detail three (3) specific management actions, within your control as a health care manager that you would institute, to ensure the health care organization complies with its obligations to protect the patients’ rights. Be specific as to each management action you would personally institute and why. No general comments. These actions may include specific uses of technology, procedures, human resource training, and other management tools.

Conclusion: Summary of your findings above.
Reference List [APA Format]
The paper must be:

Late penalties: Paper is due by due date but if there occurs an extraordinary event beyond your control, then you need to contact me as to the reason and then we can discuss a new due date if I agree with your excuse. In every case of an extension you will be penalized 11% [no chance for an A on the paper] for the first day late and an additional -1pt. for each day thereafter, no matter the excuse. There are 100pts in the rubric so if one day late you will lose 11pts.
Be sure and use the underlined headings found in the outline below in your paper. Paper must be in narrative format not outline or bullets.
Include a cover page [not counted as a page] which should have student name and title of your paper [Provide a short name for the legal responsibility the specific health care organization has for one type of patient right in a specific setting ]
At the end of the paper a list of references [not counted as a page]
Be prepared using word-processing software and saved with a .doc, .docx, or .rtf extension. No pdf.
Be uploaded to your Assignments Folder by 11:59 p.m. EST on the due date.
The paper is to be posted in Assignment #1 drop box.
Must cite to the source for all facts in the text of your paper in APA format.
Example of in text citation:

(Ernst, & Young, 2000 p. 14).

Example of source cited on reference page:

References
Healthcare Financial Management Association (U.S.), Ernst, & Young. (2000). Health care system reform: A provider perspective : survey results. Westchester, Ill.: Healthcare Financial Management Association.

Except where noted, the assignment is written in clear, concise narrative. All sections of Assignment #1 are required.

The grading rubric for this assignment is in the Assignment Folder, or can be opened by clicking on the ‘Assignment #1 Grading Rubric’ tab in the lower right corner of the screen, if you opened the Assignment in Content.

Business and Management Question – Computer Forensics Basics

Professional Forensics Basics

Suppose you are the CISO at a large company and are trying to convince the Board of Directors that there is a business need for a system forensics department and lab, and substantial funding is needed.
Write a four to five (4-5) page paper in which you:

Develop a compelling argument that you would present to the Board, making a case for creating a system forensics department and building a functional lab.
Describe the difference between corporate investigations and law enforcement investigations and determine why corporate investigations are an integral part of an information security program.
Explain the importance of employing dedicated system forensics specialists who are familiar with multiple computing platforms and the negative affect the lack of familiarization can have on an investigation.
Compare and contrast public laws and company policy in terms of computer forensics and identify the role each plays in an investigation.
Analyze the importance of using forensic specialists and professional conduct in an investigation and the affect this has in a court case and / or corporation investigation.
Use at least three (3) quality resources in this assignment. Note: Wikipedia and similar Websites do not qualify as quality resources.
Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA format.
Identify the computer forensics investigation process.
Outline system forensics issues, laws, and skills.
Use technology and information resources to research advanced issues in computer forensics.
Write clearly and concisely about topics related to computer forensics planning using proper writing mechanics and technical style conventions.

Business and Management Question – Presentation

Create a 7-8 slide PowerPoint (or other app) presentation dealing with the religious concepts discussed in class, with at least two specific references to the religions themselves.

Students will present their topic in connection with their current or expected major. For example, a Business major could do a presentation on “HR Lessons from Roman Catholicism”, while a Healthcare Administration major might present on “Jewish Dietary Laws and Modern Health.” Every slide must contain bulleted text, speaking notes at the bottom, and a meaningful image (like a picture, map, or chart).

(The current major is business management. This is what the power point will be on.)

Cite at least three sources used.

Business and Management Question – Movie review

1. Watch the assigned movie.

2. Pretend that you have had the chance to conduct a diagnostic interview with the movie’s main character.

3. Create a clinical write-up, assuming you conducted a face-to-face interview with the movie’s main character. Follow all of the usual guidelines for the clinical write-up as we have been doing so far in your other papers. You are free to make up examples of things the person might say, or ways in which you might observe their behavior for the MSE, as long as the things you create are consistent with their diagnosis

for example:

ID: 45yo white male is

CC: “I’ve been feeling

HPI: After being laid off from work two months ago, client reports financial problems that led to

SH: Married, lives with wife and two children.

Subs Hx: Reports drinking 2 beers on the weekends,

PH: Reports no history of mental health problems or treatment.

FH: Reports family history of depression in both maternal and paternal .

MH: Reports no current medications or other treatment for medical conditions.

MSE: Neatly groomed, casually attired in jeans and t-shirt. Cooperative to interview process. Mood “bummed out

Formulation: Evidence of a limited range of depressive symptoms following significant social stressors. No current evidence of risk of harm to self or others.

DX: Adjustment Disorder with Depressed Mood 309.0

Plan: Patient is given arrangements for follow-up counseling and a referral for medication evaluation if he wishes to pursue this. He is given the crisis telephone number.

Business Management Papers Help

Business and Management Question – HCS/449 Signature Assignment: Business Plan Presentation

Resources: Week Two SWOT Analysis assignment, Week Three Staffing Matrix, and Week Four Business Recommendation assignment.

Now it is time to put all of the elements of your business plan together and present it to the governing board of the Community Hospital. This board is comprised of the president of the organization, four business leaders from the community, and three leaders of the medical staff.

Create a 12- to 15-slide Microsoft® PowerPoint® presentation that summarizes your business plan. Include the following in your presentation:

Evaluate the market and demographic data provided in the scenario.
Include and discuss the SWOT analysis.
Indicate the location you selected for the urgent center and why.
Analyze the type of corporation proposed for the center.
E.g., department of the hospital or an LLC
Evaluate the equipment and technology needed at the center to deliver the intended services.
Do you recommend leasing or purchasing the equipment?
How does your recommendation impact the revenue and expenses?
Analyze quality management elements applicable to the center and the proposed services.
How you will monitor the quality of care at the center?
Analyze financial information needed to sustain the center
What are your projected revenue, expenses, and staffing figures?
Provide your final recommendation for the center based on your business plan analysis.
Format your assignment according to APA guidelines. Include a title slide, detailed speaker notes, and a references slide.

If you use resources outside of the information provided in the assignment, be sure to cite your references using correct APA formatting.

For this assignment, your individual slides should have the following headers:

Market & Demographics

Corporation Type

Technology

Quality Management

Financial Information

Recommendation.

Business and Management Question – Strategic Plan Part 1: New Product or Service

Use the Strategic Planning Outline as a guide to complete sections of your capstone project each week. A final paper is due in Week 5. Cite your resources.

Write a 900- to 1,150-word paper in which you explain the importance of innovation in your selected business’s vision, mission, and values, and determine your business model for this new division. Include the following:

Propose a new product or service for the new company division. The division should be customer-focused with an innovative mission statement. Ensure that you are differentiating your product or service.
Describe how the division addresses customer needs and achieves competitive advantage.
Create a vision and a business model for this new division that clearly demonstrates your decision on what you want your business to become in the future.
Explain how the vision, mission, and value of the new division align with the company’s mission and vision.
Summarize how the vision, mission, and values guide the division’s strategic direction.
Define your guiding principles and values for your division in the context of culture, social responsibility, and ethics.
Format your paper consistent with APA guidelines.

Monday, October 16, 2017

COMR2010- Cultural Diversity: A Personal Perspective Assessment Reflective Journal entrie

ASSESSMENT BRIEF
Subject Code and Title COMR2010- Cultural Diversity: A Personal Perspective
Assessment Reflective Journal entries (3 Parts)
Individual/Group Individual
Length 500 words each journal entry (3 in total)
Learning Outcomes 1. Reflect upon, identify and articulate the importance of cultural awareness and understanding of intercultural competence
2. Explain and apply a range of theories needed to successfully live together in a culturally diverse world.
3. Identify and apply skills in mindfulness and critical reflection and awareness that supports your own development of intercultural competence.
5. Communicate orally and in writing an awareness and understanding of intercultural competence.
Submission Part A: By 11:55pm AEST/AEDT Friday of Week 4 (Module 2)
Part B: By 11:55pm AEST/AEDT Friday of Week 8 (Module 4)
Part C: By 11:55pm AEST/AEDT Friday of Week 10 (Module 5)
Weighting 15% for each part (45% in total)
Total Marks 100 marks for each part
Context:
Reflective writing is evidence of reflective thinking, and is a process where you can learn from your experiences. In particular, the reflective journal assessment in this subject supports you to explore and articulate your intercultural learning and its relevance to your personal, social and professional life. To guide you in your reflective writing, you will be given “prompts” that will encourage you to critically consider what you have learnt.
Instructions:
You will complete three reflective journal entries for this subject. For each journal entry, write at least 500 words, drawing specifically from the subject’s learning resources and your own independent research (please indicate by using APA referencing). Respond directly to the journal prompt for each assignment. You are required to:
• Respond to the journal prompt highlighting something you have learnt from the subject’s resources and your experiences.
• Reflect upon and analyse issues presented in the prompt. You are encouraged to reflect on the relevance of key concepts/ideas presented to your experience, prior knowledge, workplace or region.
• Effectively communicate & demonstrate learning by discussing key ideas/concepts from resources (and referring to authors using APA referencing).
• Articulate the significance of your learning (why it matters).
• Identify how you can use your learning, especially in relation to personal, social and professional contexts.
Reflective Journal Entry: Part A – due end of Module 2 (Week 4)
Prompt: ‘Feeling like a fish out of water’
The expression in English- “feeling like a fish out of water”- is used to describe experiences and situations when we feel really uncomfortable, when we are out of our normal range of activities or environment.
DiAngelo and Sensoy (2014) state:
a fish is born into water and so simply experiences the water as one with itself; a fish has no way of knowing that it is actually separate from the water. And although the fish is separate, it still cannot survive without water. In the same way that a fish cannot live without water, we cannot make sense of the world without the meaning-making system that our culture provides. Yet this system is hard to see because we have always been “swimming” within it; we just take for granted that what we see is real, rather than a perception of our reality.
This echoes the Chinese saying,
If you want to know about water, don’t ask the goldfish
Consider the above quotes in the context of intercultural learning and exploring cultural differences. “Water” refers to the things that we usually take for granted about our reality. What have you become more aware about as a result of your intercultural learning- in terms of your water- since starting this subject?
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Wednesday, October 11, 2017

Case Study

Case study
solve 3 critical thinking questions of case one and include addtional research related to questions from 5 references and add one diagram related to case study as well as plz make content page of this assignment i need a execelent work diagram is must plz
due date sat 7 oct 10 am
[Type text] l Reading for: BZ105 Information systems for business Detail of reading: Stair, R., & Reynolds, G. (2018). Fundamentals of information systems (9th ed.). Boston, MA: Cengage Learning. Learning Australia. (pp. 292-293)

General Law duties
The Statutory duties are owned by:
directors (CEO, CFO and all senior managers)
secretary
officer (
liquidator
external administrator
General Manager
The General Law duties are owned by:
directors
senior executive directors
First of all is this list correct?
My question is, who are officers under statutory duties? It is not entirely clear to me who owned the statutory duties?
Also General Law duties are owned by directors and senior executive directors. Could some give me examples of senior executive directors.
Thanks in advance and looking forward to your response.

Rural health, Cultural competence and safety requires a number of strategies across various levels of the health system
Cultural competence and safety requires a number of strategies across various levels of the health system. This assessment is designed to begin exploring YOUR cultural competency and ability to provide culturally safe care as a health professional. Understanding of culture and the way it operates is fundamental to understanding what it means to be culturally competent and provide safe practice.
There are some premises underlying this assessment:
§Rural and remote populations are made up of culturally diverse populations.
As well as sharing many attributes, humans have significant cultural distinctions.
Valuing cultural diversity & cultural competence is part of a responsive and
equitable health care system1.
§ What “really matters to the person at the centre of care is how the health
professional responds to them in any particular encounter”2.
Cultural Safety refers to “more or less — an environment that is safe for people: where there is no assault, challenge or denial of their identity, of who they are and what they need. It is about shared respect, shared meaning, shared knowledge and experience, of learning, living and working together with dignity and truly listening.”3
• Cultural safety is relevant to all groups of people and individuals, not just those who identify as Indigenous Australians or are refugees. There is a tendency for people to view these groups as relatively homogenous. Instead they are culturally diverse.
• There can be both similarities and differences within and across cultural groups. Being sensitive to this diversity aids in providing quality, safe, and equitable care. Be mindful of not slipping into stereotype language. For example: say what the statistics are for drinking in rural areas rather than saying that men in rural areas drink a lot.
• Cultural safety is about the experience of the patient/client – what impact might you as a practitioner have in creating a culturally safe service?

Assessment item 3, Ethics Leadership & Decision Making

Assessment item 3
Ethics Leadership & Decision Making
Value: 45%
Length: 3000 words
Task
Write a 3000 word essay in which you:
Use an organisation that is or has been in the news during the past two years (work-related learning) and identify an ethical dilemma faced by that organisation as an example.
Apply at least two theoretical concepts from managerial ethics to examine this dilemma critically.
Go on to examine and critically evaluate how these theoretical concepts influence managerial practices in the chosen organisation.
In conclusion, reflect critically on how leaders may ensure organisational decisions are made ethically.
Academic and professional communication skills: You must follow an essay structure that is at a minimum an introduction; a main body that outlines the argument, analyses the material you have researched and assesses this according to the guidelines above; and a conclusion.Your writing style must follow professional literacy: Citations and a final reference list that follows the APA 6 guidelines accurately; the quality of writing and presentation: accurate mechanics (spelling, grammar, punctuation etc.); use respectful language to discuss all people; avoid emotive language; employ inclusive, non-sexist language. Use a minimum of ten (10) citations/references
In short, you will need to demonstrate an understanding and critical analysis of the theories surrounding the topic, as well as evaluating the practical reality in the workplace. Please refer to relevant academic literature and source materials, as well as drawing upon your knowledge of the organisation.
Online submission via Turnitin is required for this assignment. Details will be provided by your subject lecturer.
Rationale
This assignment is designed to address Learning Objectives 1 to 5 (see above) by :
familiarising students with the various theories relating to organisations and organisational planning and control.
encouraging students to discern the strengths and weaknesses of the wide array of theoretical contributions;
encouraging students to use empirical evidence to support their arguments.
Marking criteria

Criteria↓                                                        Standards→ LO Mark High Distinction (38.25-45) Distinction (33.75-37.8) Credit (29.25-33.329.25-33.329.25-33.329.25-33.3) Pass (22.5- 28.8) Fail (00.0 -22.05)
An organisation that is or has been in the news during the past two years (work-related learning) is used to identify an ethical dilemma an example.

  /2 Highly appropriate organisation is Identified that provides an outstanding and critical basis for further examination. Identification of organisation provides a detailed and accurate basis from which to develop further examination. Identification of organisation provides a sufficiently detailed basis for further examination. Identification of organisation is underdeveloped, inhibiting deeper examination. Identification of organisation is inaccurate, inadequate, insufficient, and unclear.
At least two theoretical concepts from managerial ethics are applied to examine this dilemma critically 3 /8 Identifies, explains, applies and critiques major alternative theoretical concepts with depth, detail and clarity. Identifies, applies and critiques major alternative theoretical concepts clearly and accurately. Identifies, explains & applies important alternative theoretical concepts but occasionally lacks clarity or accuracy. Critique is limited. Identifies, explains & applies alternative theoretical concepts but with some limitations, inconsistency and/or inaccuracy. Superficial critique . Limited grasp of alternative theoretical concepts; lacking in critical examination.
Examination and critical evaluation of how these theoretical concepts influence managerial practices in the chosen organisation. 1
2
/15 Clearly demonstrates a high level ability to synthesise theory and practice using readings and/or alternative perspectives.

Able to interpret the relationship between theory and practice accurately. Offers appropriate and relevant examples to support line of argument. Able to identify the relevant relationships between theory and practice. Offers some evaluation, but occasionally lack consistency. Demonstrates an adequate level of relating theory to practice; and some consideration provided of alternative perspectives.

Descriptive. Reproduces information from lectures and readings. The relationship between theory and practice underdeveloped and is poorly argued.
Conclusions reflect critically on how leaders may ensure organisational decisions are made ethically. 5 /10 Shows deep critical reflection of and engagement with leadership and ethical decision-making.
A strong and reasoned argument is made to support the conclusions.
Shows detailed critical reflection of and engagement with leadership and ethical decision-making.
A strong argument is made to support the conclusions.
Shows a degree of critical reflection of and engagement with leadership and ethical decision-making. Notes alternative perspectives and provides examples where necessary to support conclusions. Examples of alternative perspectives are provided; reflection is superficial rather than meaningful. Shows a basic level of engagement with leadership and ethical decision-making. Engagement is minimal. Conclusions are reached providing no or little evidence. Shows scant engagement with leadership and ethical decision-making.
Academic and professional communication skills:
Follows an essay structure.
Writing style must follow professional literacy: Citations and a final reference list that follows the APA6 guidelines accurately; the quality of writing and presentation: accurate mechanics (spelling, grammar, punctuation etc.); use respectful language to discuss all people; avoid emotive language; employ inclusive, non-sexist language. Minimum of ten (10) citations/references used.

  /10 Structure uses clear and concise topic and linking sentences, and connected paragraphs. Sophisticated level of professional language achieved. Paragraphs succinct with excellent ability with grammar, vocabulary and spelling. Impeccable referencing in APA6. Outstanding presentation.

Structure that uses paragraphs and sentences. Extensive use of topic and linking sentences. Leads the reader through the argument in a clear and logical way. Follows guidelines comprehensively. Professional literacy well demonstrated. Substantial ability with grammar, spelling and vocabulary. Ample relevant, accurate referencing using APA6. Clear structure. Adequate use of sentences and paragraphs. Guidelines followed clearly. Level of professional language used. Paragraphs are succinct. Generally good ability with grammar, and spelling; appropriate vocabulary. Significant but limited referencing. Structure is apparent, fair use of topic and linking sentences and paragraphs. Some of the guidelines followed. Only general level of professional language achieved. Adequate level of control over grammar, fair ability with spelling and vocabulary. Referencing lacks specificity with some inaccuracies. No apparent structure. Poor sentence and paragraph construction. Guidelines not followed. Language not professional, inclusive or respectful. Paragraphs off the point. Inadequate ability with grammar, poor vocabulary and spelling. Insufficient and/or inaccurate referencing.
Total marks:

  /45
Comments:

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Presentation
Presentation requirements are as follows :
The Assessment must adopt an essay structure and not that of a management report.
Writing style must follow professional literacy.
Citations and a final reference list mist be included that follow the APA6 citation guidelines accurately.
The quality of writing and presentation: accurate mechanics (spelling, grammar, punctuation etc.); use respectful language to discuss all people; avoid emotive language; employ inclusive, non-sexist language.
Minimum of ten (10) citations/references used.
For more detailed guidance, please refer to the CSU Study Guide and Tips at http://ift.tt/2yT6w2i.

Requirements
Two requirements are worthy of note :
Students must use APA referencing in their assessments – see http://ift.tt/1MBH9H7 for more details.
Students must submit their assessment using Turnitin.com.
It is recommended that your name, student ID and page number are included in the header or footer of every page of the assignment.

Special guidelines by teacher
Use this ethical Dilemma: (Another of the big stories of the year involved an organization that most wouldn’t think of as a business in the traditional sense, namely FIFA (the Fédération Internationale de Football Association)—the governing body for soccer worldwide. In May, several of the organization’s leaders were arrested for corruption—but not its bombastic president, Sepp Blatter. The following month, Blatter resigned, and was more recently banned, for 8 years, from participation in any soccer-related activities, by FIFA’s ethics committee.)
Ø Use two concepts (example: utilitarian) to critically evaluate the dilemma
Critically explain and evaluate leadership in the organisation.
Ø Leadership: (Transactional, trait, charismatic)
Trait: in the organisation being discussed (example: aggressive)
Behavioural: (Task focus or People Focus)
                        Contingency: Example: Autocratic
Critically explain the decision making in the given organisation
Link all three (Ethics, leadership and decision making for the organisation).
Recommendations: (What can leaders do to ensure decisions are taken ethically.)
Marks criteria as explained in the class by teacher
(2)        Identify dilemma
(8)        Use two concepts to critically evaluate the dilemma
(15)      Critical evaluation: (Ethics, leadership, decision making)
(10)      Recommendations
(10)      References and intext citation
(Note: The teacher is very strict and also double checks and reads the source material to verify whether the references are real or just randomly used. She wants all the ideas and concepts to be backed by academic references. She wants references in all paragraphs except conclusion.)

The CSUSB Recreation Center is looking to start new activities that are not just exercise and sports related

The CSUSB Recreation Center is looking to start new activities that are not just exercise and sports related. These activities can be for ½ day, 1 day, overnight, Friday/Saturday overnight. The activities can also be for an hour or more but those would require multiple meetings. The Recreation Centers additional activities should be focused on the students. Please provide a new product or service that you have thought of for CSUSB Recreation Center. Not a product that is already developed, this is your idea so have fun with it. I don’t expect boring activities think outside the box. New products and services are developed to solve specific problems. Provide a new product or service. Not an actual new product but one that you come up with. The product or service does not have to have a large market. Provide a couple of references to help justify your idea. Paper needs to follow outline format. Recommend 3-5 pages single spaced with outline (headings and bullets) writing style. 1. What Problem does the product/service solve? 2. Competition – who are your competitors 3. SWOT 4. Why is this product/service important 5. Demographics:  Age  Gender  Marital/relationship status  Income 6. Psychographics:  Personal activities  Group activities  How time is spent 7. Research – Provide a minimum of two articles to justify. One article can be substituted for 5 different individual responses to your product service idea. 8. Product/service name 9. Price of product/service 10.Conclusion – Why is this a good idea for a new product/service 11.References

Assignment 2 , The Facebook experiment of 2014 manipulated the contents of users

Assignment 2 Instructions
Due Date: (See Study Desk or Course Specification)
Word Limit: 3,000 (+ / – 10%)
Background
The Facebook experiment of 2014 manipulated the contents of users’ News Feeds to induce changes in their emotions (Kramer et al., 2014). Facebook had tampered with the news feeds of nearly 700,000 people, showing them an abnormally low number of either positive or negative posts. The experiment aimed to determine whether the company could alter the emotional state of its users. The experiment was designed to assess whether more positive or negative comments in a Facebook newsfeed would impact how the user updated their own page. Researchers found those shown more negative comments posted more negative comments and vice versa. This experiment was widely criticized on ethical grounds regarding informed consent and other issues related to a poor Research Design.
The Facebook Report
Kramer, A., Guillory, J., & Hancock, J 2014, Experimental evidence of massive-scale emotional contagion through social networks. Proceedings of the National Academy of Sciences 111(24), 8788–8790. Available from http://ift.tt/1qR82u3
Your Task
A different social network (XYZ) would also like to know if they could alter the emotional state of their users. Unlike Facebook, who wanted to know if more positive or negative comments in their New Feeds would impact how the user updated their own page, XYZ would like to know if different types of smells could impact how the user updated their own page. (Digital scent technology is in its infancy now but XYZ believes that as it develops there will be more interest in online scent marketing).
You have been asked to do the research for them but they do not want to be accused of being unethical. They have asked you to do a Research Design so they can examine it before you begin your research. They do not want you to start the research until they approve the Research Design.
Ethics in Research
You must address the relevant ethical issues in your Research Design. Depending on the type of research you are designing you might discuss some of the following:
• Informed participant consent
• Voluntary participation and right of withdrawal without sanction
• Confidentiality of participants and records
• Secure storage of relevant data after completion of a research project • Clear, coherent expression of research proposals
• Regular monitoring of research outcomes.
• Privacy and the internet
• Recruitment
• Feedback to participants
• Protection of participants
• Deception
• Honesty
• Integrity
• Bias
• Respect for Intellectual Property
• Carefulness
• Objectivity
• Codes and Policies for Research Ethics
• Professional Conduct
• Non-Discrimination
• Legality
• Human Subjects Protection
Research design content
Your Research Design should include the following elements:
1. A brief introduction identifying the research question and the background for your report (keep this short and to the point).
2. A short literature review or summary of secondary data from existing sources that relates to your research question (approximately 500 words). This literature review is specifically designed to provide background information on the issue (what we already know so that you can build on this knowledge); what previous research has been done in this area (what techniques and tools were used that you might also use); and what remains still unknown (the focus of this research). You should look to build on the research designs previously used in any existing studies.
3. A statement of the research question(s) and objectives for this piece of research – what is it you intend this research program to achieve and what questions it will address – keep this focused and brief.
4. A recommended research methodology justified and supported with appropriate theory (from the applied business research literature) and evidence that will best address the research question and provide answers to Company XYZ. This includes discussion about whether you are recommending a qualitative or quantitative approach (and why – justified and supported with theory), and within this what specific methods you are recommending (from the list of possible options) and why.
5. Recommendations about the most appropriate sample unit and sampling methodology (also with justification) to match the design you are recommending and in this discussion show you have identified issues related to the research ethics of this proposed research and how you will address these.
6. A discussion of the data (questions) that would need to be collected – being as specific as possible and showing evidence of an understanding of the form and level of data required to answer the research questions and how these ultimately will allow you to address the overarching research objective or question.
7. A discussion of the type and level of analysis that should be conducted with this data to address the research questions (supported with theoretical justification).
8. A discussion about the validity and reliability elements of your proposed research plan and any limitations of the research that should be considered by Company XYZ when viewing your findings and suggestions.
9. Finally, a summary statement about how this design will address the issue that Company XYZ is interested in exploring and will provide the answers to their questions – about one or two paragraphs at most.
You DO NOT have to collect data, actually design a questionnaire or conduct any primary research for this assignment.
Format of the Assignment
This assignment is to be presented as a full formal report (including letter of transmittal, executive summary etc.) See the Communications Skills Handbook for more information if you are unsure of this format and the requirements.
Suggested Structure for Assignment 2
Letter of Transmittal
Title page (Not included in word count)
Table of Contents (Not included in word count)
List of abbreviations and/or glossary if relevant (Not included in word count)
Executive Summary
Research Design
A brief introduction identifying the research question and the background for your report (keep this short and to the point).
Literature Review
Statement of research question and objectives
Research Methodology and Method(s)
Sample unit and sampling methodology
Discussion about Data
Validity, Reliability, Limitations (If relevant)
Summary statement / Recommendations (If relevant)
Bibliography or Reference List – Harvard (Not included in word count) Appendices – If applicable (Not included in word count)
Further information
Please see the Resources section in Module 5 for a list of related readings and useful links

CO/561 Week 4 Business Proposal You will apply economic principles presented in Weeks One through Three in this week’s assignment

CO/561 Week 4 Business Proposal You will apply economic principles presented in Weeks One through Three in this week’s assignment. Your assignment will be reviewed by your peers and by your facilitator in week five and should be revised as necessary based on feedback as the first part of the final assignment in week six. Select a new, realistic good or service for an existing industry. Write the economic analysis section of a business proposal. This will include statements about the market structure and the elasticity of demand for the good or service, based on text book principles. You need to create hypothetical data, based on similar real world products to estimate fixed and variable costs. Required Elements: Identify market structure Identify elasticity of the product Include rationale for the following questions: How will pricing relate to elasticity of your product? How will changes in the quantity supplied as a result of your pricing decisions affect marginal cost and marginal revenue? Besides your pricing decisions, what are your suggested nonpricing strategies? What nonpricing strategies will you use to increase barriers to entry? How could changes in your business operations alter the mix of fixed and variable costs in line with your strategy? No more than 1400 words Your proposal is consistent with APA guidelines

Sunday, October 1, 2017

System analysis and design activities

This case study is to be used throughout this Session, to answer questions in set activities, which will be compiled into a report. Part A of this report, an “Initial Investigation” is to be submitted at the end of Week 6 (Thursday 17th August 2017). The final report (including your Part A adjusted after marker feedback) is to be submitted in Week 12 (Thursday 28th September 2017).
You should use all relevant parts of the case study to inform your answers for the report.

Make sure you read the entire case study before you start any of the tasks. There is information in the later sections that will help you with some of the things you need to do in the earlier parts. Don’t discount information as not being relevant because it falls later in the case study. During analysis and design information could be important at any stages regardless of when it was gathered.

Case Study Part 1

Good Health Clinic
Introduction
In 2010 cardiologists Tim Jones and Daniella Smith decided to combine their practices to form a new clinic. They wanted to concentrate on preventative medicine by helping patients maintain their health and fitness along with providing traditional medical care. A nutritionist, Tom Wilson, also joined the practice. In 2013, Mary Wu, joined the group as a physical therapist and the entire practice moved its offices to a location near a large shopping centre closer to the middle of the city.

Background
Currently the practice has 4 doctors, 3 registered nurses, 4 physical therapists and 6 office staff workers. All 4 doctors are partners in the business. The other members are employees under their various awards and are paid as employees. They are all permanent employees, not casual.
It currently has a customer base of 3,500 patients. About a 3^rd of the patients have private health insurance which covers them for wellness and health programs. The practice deals with around 10 private health insurers.
Julie Wilson, who has been with New Century since it first started, is the office manager. She supervises the office staff including Fred Brown who handles office payroll, basic accounts and income distributions to partners. Susan Jackson is responsible for maintenance of patient records. Most of the paperwork associated with insurer claims and accounts is handled by Lisa Forsythe. Jenny Robinson has primary responsibility for the appointment book including making reminder calls to patients and preparing daily appointment lists for the doctors and therapists. Carla Sims has the primary responsibilities for ordering and organising the clinic supplies and office supplies.
All 6 of the office staff have one or more primary responsibilities but they all help out whenever it’s necessary. In addition to their regular duties, all 6 office staff help out with preparing end of month accounts and reports.

Activity 1

Use the background information to create a short summary (one short paragraph) about the Good Health Clinic.
Create an organisation chart for the Good Health Clinic.
Use the information above to describe the area of the organisation under study (i.e. the business’ functions that will be handled by the new information system).
Add the background information, organisation chart, and business functions to your Report document in Part A: Initial Investigation.

There are examples of each of the things listed above in the text. However, make sure you do some other research. Use internet searches to find other examples and to look for examples that could use to help you construct the things you need.

Case Study Part 2
Issues
Julie Wilson recently asked for permission to employ an additional office clerk because she feels the current staff can no longer handle the increasing workload. The partners discussed the request during a recent meeting. They were not surprised that the office staff were feeling overwhelmed by the constantly increasing workload. Because the practice was busier and more profitable than it had ever been, they all agreed that the practice could afford to hire another office worker.
However, during the meeting, it was suggested that they could investigate the computerisation of the office systems. A computerised system could keep track of patients, appointments, charges, insurance claims processing, and accounts and reduce paperwork. All the partners were enthusiastic about the project and voted to follow-up on the suggestion.
Because no one on staff had any computer experience, Tim Jones and Daniella Smith decided to hire a consultant (you) to study the current office systems and recommend a course of action.

Activity 2

Either by yourself or with another class member, brainstorm all the functions that the Good Health Clinic might require. Keep it at a very high level.
Prepare a draft System Vision Document for the new information system for the Clinic. This system vision document will be revised when you find out more about the requirements for the system. An example system vision document can be seen in Figure 1.8 of your textbook (Figure 1.5 in the 6^th ed).
Add your system vision document to your report document in Part A: Initial Investigation.

You have been given a little information about what is required but there are a lot of gaps. You are expected to fill these gaps to work out details and additional information that is needed. This also gives you some latitude to explore health clinics and their operations as they apply to your background and experience. Make sure you explore other vision documents and know how they are worded and what needs to be expressed in them so that an organisations knows where it is headed and what it is trying to achieve.

Case Study Part 3

Fact Finding And System Requirements
The doctors, nurses and therapists provide services and perform various medical procedures. All procedures are coded according to the international Current Procedure Terminology (CTP) which is published by various medical associations. The procedure codes consist of 5 numeric digits and a 2 digit suffix (1234-12) and are used for all billing and medical claims.
There are 7 reports required at the practice that are generated from the office. The 1^st report is the daily appointment list for each provider. This list shows all scheduled appointment times, patient names and services to be performed including the procedure code and description. The 2^nd daily report is the call list that shows the patients who are to be reminded of their next day’s appointments. The call lust includes the patient name, telephone number, appointment time and provider name. The 3^rd report is the weekly provider report that lists each of the providers and the weekly charges generated, plus a month-to-date (MTD) and year-to-date (YTD) summary.
The 4^th report is the statement – a pre-printed form that is produced monthly and handed to patients as they leave the clinic. Statement header information includes the statement date, patient name and address, procedure charges, procedure provider, payment due and any outstanding payments owing. The bottom section of the statement includes details of procedures and their individual charges. Each procedure is listed on a separate line with a separate cost that are totalled for each statement. The statement also shows the totals of any refunds received from a private insurer which is deducted from the amount outstanding. Some patients are given the option to pay their accounts in instalments. The statements list any instalments paid as well.
The associates also require 2 insurance reports: the weekly insurance company report and the monthly claim status summary. Some insurers can take up to 60 days to remit funds to the practice after a claim has been submitted by the practice.
In addition to these 6 reports, the office staff would also like to be able to print mailing labels and appointment cards to send to patients when it’s time to remind them of their next appointment. They would also like a system that will generate emails and/or texts to patients as reminders or just for general information.

Alternatives And Strategies
At the end of the fact finding and analysis, it’s time to prepare a systems requirement document and give a presentation to the associates. The proposed system’s advantages were established during the fact finding. The benefits that are expected to result from the system are smoother operation, better efficiency and more user-friendly procedures for staff and patients.
It’s also time to examine the costs and benefits to determine the economic feasibility of several alternatives. If the practice decides to go ahead with the development process, the main options are to develop the system in-house or purchase a vertical package and configure it to manage the practice’s specific needs.
The current workload requires at least 3 hours of overtime for each office staff member per week. Some weeks the office staff spend up to 12 hours overtime catching up on various tasks. As well, based on current projections, it will also be necessary to add another full-time office staff member within 6 months. Neither the overtime nor the new position will be needed if the new system is implemented. However, the current manual system also causes an average of 3 errors per day and each error takes about 20 minutes to correct. The new system should eliminate these errors.
It’s been estimated that the project can be completed in 12 weeks working full-time. The consulting rate, which the practice has agreed to, is $240 per hour. If the new system is designed from scratch you can expect to spend around $3000 for a commercial DBMS system. After the system is implemented and the staff have been trained, they should be able to handle routine system maintenance tasks without the assistance of a consultant.
As an alternative to in-house development, a vertical software package is available for about $10,000. The vendor has terms requiring an initial payment of $3,000 following by a 2^nd annual payment of $4,000 and a final annual payment of $3,000. If the practice decides to purchase this package it will take around 4 weeks to install, configure and test. The vendor provides free support during the 1^st year but then the practice must sign a technical support agreement at an annual cost of $2500. Although the package has most of the features that the practice wants, the reports are all pre-configured and altering them would be difficult and expensive.
Regardless of which option is required there would be approximately 10 hours of training required which would be delivered by an external person at a cost of $250 per hour. The practice also expects that there will be ongoing support needed for each option over the 1^st 3 months of installation. This would be to deal with any problems and general trouble shooting that would be an additional cost. The general housekeeping functions of each system, backup, maintenance, updates and so on could all be handled by one of the office staff members but is estimated to require around 4 hours per week. It is expected that there would be a useful life of around 5 years for each system. It is expected that installation of hardware and software would be $10,000 for each system. This includes cabling and incidental hardware including multi-function printers.

Activity 3

Create a table, listing all tasks separately, with their duration;
Identify all dependencies, and indicate what predecessor tasks are required;
Construct a Gantt chart in Microsoft Project or other project management software;
Identify the PERT/CPM chart in the software, and identify the critical path;
Determine the overall duration of the project;
Take clear screenshots of the Gantt chart and PERT/CPM chart and paste into your Report document in Part A: Initial Investigation under Project Management.
Include the overall duration and critical path in your report.

You will have to think outside the square here and make sure that you cover the tasks needed. As well, you need to make sure that the tasks are at an appropriate level of detail to enable you to make an informed and professional decision about how long the project will take. Obviously there will be tasks that you will have to list at this early stage that you might not have to do or that depend on what direction the project will take. For example, the tasks needed if you implement an off-the-shelf package are different to the tasks needed if the system is developed in-house. Perhaps you need more than one project plan OR can you put multiple paths in a single plan?

Case Study Part 4
As an analyst working on the development of the new system, it is your role to ensure that the project is feasible. Some of the reasons that projects fail are: incomplete requirements, lack of executive support, lack of technical support, poor project planning and lack of required resources. At this stage, you decide to do an initial project feasibility analysis, to see whether Good Health Clinic should continue with its plan for the new information system.

Activity 4

What are the risks associated with this project? Create a list of up to 10 risks and their likelihood of happening (see Study Guide topic 4, activity 4.6 for an example of how this should be set out).
Define the anticipated benefits of the new system. This should include both tangible and intangible benefits. Wherever possible, translate the intangible benefits into anticipated tangible benefits.
Define the expected costs of the new system. Look at the examples given in workshop activities for some examples of expense categories. It is ok to give estimates at this point.
Use two or more cost-benefit analysis techniques to decide whether to proceed with the project.
Identify any assumptions and interpretations that you are making with respect to the information that you have been given, that you are estimating, and that you are projecting (into the future).
Create a new section in Part A of your report: Risk and Cost Benefit Analysis. Insert your work from above, and give a clear indication as to whether it is feasible to continue with the project.
Does the proposed system present a strong business case? Why or why not? Include a recommendation as to whether the system should proceed, as the final part of your preliminary report. The Preliminary Investigation part of your Report can now be submitted.

Most of the stuff you need here is in the text and you work on during tutorials. Look carefully at how the ‘risks’ are worded and how the costs and benefits are laid out in a ‘good’ feasibility plan. Always use ‘good’ examples as your template and don’t forget to look for these. GOOGLE examples so get a good feel for ‘best practice’.

Case Study Part 5

You have a list of tasks to do, which include interviewing staff with various job roles. This is part of the investigation, where fact-finding is conducted to find out more about the requirements for the proposed system.

Activity 5

What fact-finding techniques, apart from interviews, would you recommend to find out the requirements for the new system?
Identify at least two staff members with different primary job roles of interest to this project.
Develop a list of questions for an interview with each staff member. Identify the time anticipated for the interview. Review your topic on creating interview questions, and make sure you include suitable question types.
Include the interview plans in the Appendices for your Report.
Include the recommendations for other fact-finding techniques, in your Report.

The questions and information you need to ask need to extend further than simply asking about design options. You need to get information that helps you plan the entire project from start to finish. For example, you will need to find out whether all current patient information and records are to put onto the new system. This will lead to other questions about numbers of records, format etc. Part of the project then needs to include options for getting that information onto the system – will it be straight data entry or can things be scanned? How long would it take someone to enter the information if it’s straight data entry? So – questions and information raise more questions and result in more information.

Case Study Part 6

During requirements modelling for the new system, you met with the office staff and the partners. Things were moving very quickly, and positively. Assume you conducted a series of interviews, reviewed processes, observed business operations, analysed the payment processes, and studied a sample of the reports. The objective was to develop a list of system requirements for the proposed system. You found the following information about the system inputs and outputs.

Output Design
The recommendation for a new computer system has been approved by the practice’s associates. A key step in the development of the system design is specification of the system’s outputs. The following outputs need to be designed.

Report Title	Report Contents
Daily appointment list for each provider	provider name, patient name, patient telephone numbers, appointment time, procedure name
Weekly provider report	provider number, provider name, patient number, date procedure performed, procedure code, procedure description, procedure fee, sub-totals by provider, grand total
Patient statements	patient number, patient name, patient address, date procedure performed, procedure number, procedure description, provider name, procedure fee, sub-totals, instalments paid, amount outstanding, insurer parts paid, grand total owing/paid
Mailing labels	patient name, patient address

Input Design
Now that the outputs have been determined it is time to consider the inputs to the system and the design of the interfaces to capture the information needed.

Database Design
After completing the input and output design you now have to give consideration to the design of the database. The information shown on the inputs and outputs must be able to be entered and stored in a database for retrieval.
System Architecture
Assuming the input and output specifications and database design has been accepted by the associates, you will now need to examine the hardware requirements for the system. The office system will require a server and 4 workstations in the office and a further 8 workstations for the doctors and therapists. There will need to be a backup system and processes to ensure the integrity of the systems data. A multi-function laser printer and a colour laser printer are also required.

Activity 6

Write down a list of the main functions needed to be handled by the new system.
What are the roles that will be interacting with the system?
Using all the information that you know about the Clinic’s business operations so far, create a use-case diagram for the new system.
Select four use-cases and write a brief use-case description for them.
Pick one of these use-cases and write a full use-case description for it. Use an activity diagram in the full description.
Include the following in your report:
- the use-case diagram;
- the brief use-case descriptions;
- the full use-case description, including your activity diagram.

The functions you document here will need to show the specific things you have decided on during your analysis. Make sure that you use the correct symbols on each diagram and adhere to the standards required for each of them.

Case Study Part 7

You have been preparing the System Requirement report for the partners. From your investigation so far, you are leaning towards a recommendation for either in-house development or outsourcing options for the new system. You are not sure that a commercial software package would meet all the Clinic’s needs.
Based on your research, you felt that it would be premature to select a development strategy at this time. Instead, you recommended to the partners that an in-house team should develop a design prototype, using a relational database as a model. You said that the prototype would have two main objectives:

it would represent a user-approved model of the new system, and
it would identify all system entities and the relationships between them.

You explained that it would be better to design the basic system first, and then address other issues, including Web enhancements and implementation options. You proposed a three-step plan:

data design
user interface design, and
application architecture.

You explained that systems analysts refer to this as the system design phase of a development project. The partners agreed with your recommendation, and asked you to go forward with the plan.

Activity 7

Review the Good Health Clinic’s fact-finding summary and all other information you have about the required system. Be willing to critically analyse this for duplications and inconsistencies.
Draw an ERD with crows-foot cardinality notation. Assume that system entities include patients, practitioners (doctors, therapist and nurses), procedures, costs, appointments, dates, times etc….
Design tables – making sure each table only refers to one “thing”. As you create the database design, identify primary and foreign keys by underlining primary keys, and making foreign keys italic.
If you add primary keys which use codes – for example a code for the procedureID, then identify the format of these codes.
Create suitable sample data to populate the fields for at least three records in each table.
Include the following in your report:
- The ERD you have completed;
- The database design (schemas);
- Formats of codes used;
- Sample data for each table.

You are going to have to demonstrate some initiative to develop the tables, data items, keys etc. The project narrative has provided you with some information but left information out that you would be expected to define as an analyst. GOOGLEexamples of customer invoices, medical procedures and their associated information, appointment schedules, doctor information, etc. All of this will help you to design the tables and data items.MAKE SURE that you follow the formatting standards listed above!

Case Study Part 8

You need to make sure that you have sufficient models to understand the new system. In reviewing the models (use-cases diagrams, including activity diagrams) you have realised that you have not included a system sequence diagram for any of the use cases.
After creating this, you are ready to review the options for a new system, and make a recommendation to the partners.

Activity 8

Create a system sequence diagram for one of the use cases identified in Activity 6.
Add this system sequence diagram to your report in the appropriate area.
Search online for any potential commercial software packages that could be suitable. Identify two packages, and compare their features and their suitability to be used as the new system.
Present at least three options for the new system in your report. One of these must be in-house development, and two of the others may be the commercial packages in (3) above.
Review your feasibility analysis for the new system. Taking all options into consideration, make a recommendation for the new system, in your “Conclusion and Recommendations” section.

Final Steps

You have completed the content of your report, and now need to make sure that it is presented professionally, as it will be shown to the partners and staff at the Good Health Clinic.

Activity 9

Ensure your report is professionally presented. This means it should include:

a title page, with the name of the Report, and the analyst’s name (your name);
an executive summary;
a table of contents, with page numbers;
page numbers on all pages except the title page;
Headings, sub-headings, dot-points and numbering where necessary. Headings should be numbered or the structure should otherwise be easily identified;
Appendices where necessary;
Formatting and whitespace (space where there is no text or pictures) used appropriately – be willing to start each new section on a new page;
Page orientation used appropriately. For example, if you have an ERD that will show better in landscape orientation than portrait orientation , set a Section break (Page Layout > Breaks) before this page, set the page to landscape and then set another Section break to start the new page in portrait again.

Hand in your report via the Assignment Link on MySCU.
Sample to help with Assignment 2

5.3 Veritable Vegetables Order management System use case diagram (all actors)

Diagram produced using Microsoft Visio Professional 2013

5.2 Use-Case Description (Brief)

Use case	Brief use case description
Create / Update customer (5.2.1)	Actor enters new customer account data, and the system assigns ID Key, creates a customer recordActor selects existing customer and updates record details
Inventory of current produce (5.2.2)	Actor selects produce name, enters available stock, harvest information, system assigns Farm locationActor selects produce name assigns price/Kg Actor enters selects produce name, and the system retrieves and displays harvest information, Farm location, stock level, price/kg
Customer Order (5.2.3)	Actor enters Customer ID, system displays Customer details, last order, delivery location, previous special instructionsActor fills /updates shopping trolley from Inventory of current produce, system returns order total, request confirmation of payment option, delivery location, special instructions
Harvest Forecast (5.2.4)	Actor enters new produce name, and the system assigns ID Key, creates a produce recordActor selects existing produce name and updates anticipated supply record details Actor selects existing produce name and assigns price/Kg

5.3 Use-Case Description (Full)

Fully developed use case description for Customer Order:

Use case name:	5.2.3 Create Customer Order.
Scenario:	5.2.3.1 Existing Customer starts new Order Online.
Triggering event:	An Existing Customer wants to make a new order online.
Brief description:	Customer enters Customer ID, system displays Customer details, last order, delivery location, previous special instructionsCustomer fills /updates shopping trolley from Inventory of current produce, system returns order total, request confirmation of payment option, delivery location, special instructions
Actor:	Customer.
Related use cases:	Might be invoked by Fulfilment use case.
Stakeholders:	Business Managers, Sales staff, Accounting staff, Order Fulfillment staff.
Preconditions:	Inventory of current produce subsystem must be availableProduce pricing subsystem must be available Create / Update customer subsystem must be available Customer order subsystem must be available
Postconditions:	Shopping basket items confirmed & acceptedSale Total confirmed & accepted Delivery location confirmed Special delivery instructions confirmed Payment option confirmed Order details sent to Fulfilment subsystem
Flow of activities:	Actor	System
	1. Customer initiates online order by entering Customer ID and pressing new order button	1.1 Displays Customer details, last order, delivery location, previous special instructions.
		1.2 System prompts customer to re-select items from last shopping basket and /or add/delete items
	2. Customer selects Inventory of current produce	2.1 System displays Inventory of current produce and Product pricing
		2.2 System prompts “Add items to shopping basket”
	3. Customer makes selection of item(s) & quantity	3.1 System displays Order and pricing with total
		3.2 System prompts for confirmation of Order completion or continue shopping
	4. If order complete, Customer selects Checkout	4.1 System prompts for confirmation of Payment option
	5. Customer selects payment option	5.1 System records payment option
		5.2 System prompts for confirmation of Delivery location
	6. Customer selects delivery location	6.1 System records delivery instructions
		6.2 System prompts for Special delivery instructions
	7 Customer notes special instructions	7.1 System records Special delivery instructions
		7.2 Prompts Order process complete
	8. Customer confirms order completed	8.1 System passes order to Fulfilment subsystem
Activity diagram	Diagram produced using Microsoft Visio Professional 2013
Exception conditions:	1.1 Customer ID not found.3.2 No items selected (empty basket).

5.4 System Sequence Diagram (Use Case – Scenario 5.2.3.1)

Diagram produced using Microsoft Visio Professional 2013